Cutting claim-cycle time by 62% for a Mediterranean crop insurer
Client: Regional crop insurer (anonymized)
Peak-season hail and frost events generated claim backlogs of 8–12 weeks. Field adjusters used paper checklists, mailed photos on USB drives, and produced hand-written opinions the office had to re-type. Disputed claims averaged 14 weeks to close.
Deployed GARAASSETS's Agriculture module across 34 field adjusters. Integrated Sentinel-2 NDVI baselining for every field polygon, standardized damage templates by crop type, and enabled offline capture with GPS/timestamp on every photo. Court-Ready module for the 8% of claims that escalated.
- Average claim cycle: 11.2 weeks → 4.3 weeks (62% reduction)
- First-submission rejection rate: 27% → 6%
- Field adjuster capacity: +38% cases per season, same headcount
- Legal escalations resolved: median 21 days after opinion delivery
“We stopped losing claims to procedural gaps. The satellite baselining alone paid for the licenses in the first season.”
— Head of Claims, Regional crop insurer
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