Help Center

GARAASSETS is billed monthly or annually via Paddle. You can upgrade, downgrade, or cancel at any time from your account settings — refunds follow our published refund policy.

Yes. Cancel from Account → Subscription. You retain access until the end of the current billing period, then downgrade to read-only for 30 days before archival.

Your data is stored in the EU (Frankfurt) on encrypted Postgres with per-tenant Row-Level Security. You own all customer, case, and report data — export at any time as JSON, CSV, or signed PDF.

Interface: English, Hebrew, Arabic, French, Spanish, Russian, German. Reports render in any of these plus the client's local language with automatic RTL/LTR layout.

Yes. Invite team members with role-based access (Owner, Expert, Reviewer, Client). Every action is logged in the tenant-level audit trail.

Yes. We offer a signed DPA, an EU sub-processor list, data-subject-access flows, and configurable retention policies. See /trust and /dpa for details.

RICS Red Book Global 2025, IVS 2025, USPAP, and Israeli TAKANOT. Standards are selected per case and drive report sections automatically.

All ISO-4217 currencies including GCC (AED, SAR, QAR, KWD, BHD, OMR). Metric and imperial units are auto-detected by country and can be overridden per report.

Yes. Reports can display Hijri dates alongside Gregorian for GCC and MENA clients — toggle per report from the case settings.

Yes. Full RTL layout, professional Arabic typography, and GCC-grade terminology are built in.

DOCX (editable), signed PDF (tamper-evident), JSON (structured data), and CSV (bulk). All exports carry a QR verification code.

Each finalized report is cryptographically signed. The QR on the last page links to a public verification page proving authenticity and expert identity.

Yes. AI helps draft narrative sections, suggests comparables, flags inconsistencies, and translates. All AI output is expert-reviewed before finalization.

Three plans: Starter ($79/mo), Pro ($199/mo), Enterprise ($599/mo). See /pricing for included cases, seats, and features. Annual billing saves ~17%.

Yes — 14 days free, no credit card required. Full feature access including report exports.

Starter includes async docs and videos. Pro adds a 1-hour onboarding call. Enterprise includes dedicated implementation and quarterly training.

Starter: best-effort. Pro: 99.5% uptime, <24h support. Enterprise: 99.9% uptime, <4h priority support with named CSM.

REST API and webhooks are available on Pro and Enterprise. Native connectors: Zapier, Make, Priority, SAP. Custom integrations available.

Payments are processed by Paddle as Merchant of Record — Paddle handles VAT/GST/sales tax globally and issues compliant invoices.

Refunds are handled by Paddle within 30 days of purchase — visit paddle.net or contact support@garaassets.com.